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New customers - Telecom

Invoices

  • How will I be billed?
    Titan Telecom will invoice you monthly, which allows you to budget more easily and spread the cost more evenly over the whole year. Line rental and network features are billed one month in advance (BT Retail normally bills three months in advance) and calls are billed one month in arrears.

Payments

  • How can I pay my invoice?
    Payment is made by Direct Debit. You can pay by Debit/Credit Card or cheque; however, if invoices are not paid by Direct Debit 14 days after the invoice date, then we will charge you £10.00 per invoice to cover our additional administration costs.

Switching to Titan Telecom

  • What will change?
    Your bills will be sent by Titan Telecom and will reduce in cost. You should contact Titan Telecom for all customer care issues. Your line will continue to be maintained by BT Openreach and you will keep the same number and line. There is no downtime; and no engineering work is required during the transfer.
  • Is there a charge for changing to Titan Telecom?
    We do not charge for switching your supply to Titan Telecom. (Please note, if you require a change of technology at the same time as transferring, we may charge you for the work carried out).
  • Can I keep my existing telephone number?
    Yes, if your existing number is supplied by the BT Openreach Network (Non Cable/KCom), Titan Telecom can also supply that number to you. The advantage of this is that we can offer you excellent savings, whilst you keep your existing telephone numbers. We can also port most cable numbers to our network, but installation charges would apply.
  • I am in a contract, can Titan Telecom help?
    That will depend on the type of contract you have entered into. Most of the contracts we come across can be terminated with 28 days notice. Your existing supplier will provide a final bill and you must then come to a satisfactory arrangement with your previous supplier to settle any debt. We will inform you of your start date with Titan Telecom. If you pay your existing supplier by Direct Debit, don't forget to contact your bank to stop your Direct Debit payments.
  • I work from home, can you switch me over?
    Yes – businesses that operate from a home can also benefit from our fantastic low charges.

Line Transfer

  • Will there be any loss of telephone service during the transfer?
    No, your telephone service will change over without any interruption; all you will notice is a reduction in your telephone bill. All transfers are made on a "like for like" basis, so you can expect to keep exactly the same services you currently have.
  • Can Titan Telecom transfer my line if I have a digital or ISDN line?
    Yes.
  • What if I have a switchboard or PBX System or a Versatility System?
    If you have a switchboard or PBX System or a Versatility System, Titan Telecom can transfer the line rental and calls, however the maintenance of your PBX or Versatility System will remain with the company you currently have a maintenance contract with.

Call Costs

  • What does call capping mean?
    Call capping gives great reductions in phone call costs. The first hour of any call will not cost above the capped rate. Calls lasting longer than 60 minutes will be charged at the applicable rate after the 60 minutes have elapsed.
    • Local and National Calls (01, 02 and 03 numbers) are capped at 9p.
    • Calls to Mobiles (excluding 3 mobile) are capped at 29p.
    • International Top 20 are capped at 19p.
  • Does Titan Telecom charge connection fees?
    A connection charge of 2p applies to UK numbers starting 01, 02 and 03, 6p to mobiles and 3p to all other calls.
  • How are Titan Telecom calls billed?
    Titan Telecom calls are billed per minute.

Other Services

  • Do Titan offer a broadband service?
    Yes, you will be able to find out all the information on our broadband page.
  • Can I tailor my Titan Telecom call plan to suit my business needs?
    Yes, you can combine as many, or as few, of the four plans below as you like. Each option costs £5 per line (or channel) per month. You can view the different call options on Calls Options.
  • Can Titan Telecom provide new lines?
    Yes, Titan Telecom can arrange for new lines to be installed. Please contact our Customer Service Team on 0844 257 0844 for confirmation of the new line installation charges which will apply.
  • Are services such as Call Waiting available with Titan Telecom?
    Yes, many network features are available, with 10% off BT Standard Business Rates for exactly the same features. For more information on the services offered by Titan Telecom call our Customer Service Team on 0844 257 0844.
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