Titan Telecom
Titan Telecom’s mission is simple: Provide businesses throughout the UK with
superior service at an unbeatable price.
To fulfil this mission and ensure our customers receive the highest quality of service
at the lowest cost we use BT’s network, the most robust telephone network in the
UK.
Titan Telecom is also at the cutting edge of the telecoms industry, and is the first
telecommunications company to have all customers managed via the BT Openreach Wholesale
Line Rental 3 (WLR3) platform. This cutting edge technology allows us to effectively
automate our systems, providing customers with an efficient and convenient service.
Our products and services are designed for business customers and our focus is on
providing a quality service, specifically tailored to business needs. Our unbeatable
prices are backed up by a UK-based customer service team experienced in fulfilling
customers' needs.
Why not experience the benefits Titan Telecom can offer your business and take advantage
of our 30 day, no obligation, trial period.
Quality Independently Checked
Titan Telecom is proud of the service we provide to our customers and following an assessment
by an independent auditing body we have been awarded British Standard ISO 9001:2008 certification.
Recognised world-wide and supported by the Government this certification has only been achieved
by about 5% of UK businesses.
In October 2009 Titan Telecom was recognised as meeting the Investors in People standard by
the Investors in People Recognition Panel. This accreditation is an internationally respected
and recognised mark of best practice in the training, developing and deployment of staff.
Titan Telecom was further recognised for meeting the Customer Service Excellence standard.
This standard is only awarded to those companies that tests in great depth the areas research
has shown are a priority for customers, focusing in particular on delivery, timeliness, information,
professionalism and staff attitude.
Also in October 2009 Titan Telecom was recognised for meeting the Customer First standard.
This is a national standard for customer service and is only awarded to companies who can
demonstrate successful customer relationships, keen market awareness and the ability to
recruit and develop the best staff for the job.
All of these awards are confirmed by outside experts who are used to judging standards on
a daily basis in a wide variety of trades and industries.
Escalations
To ensure any issues experienced by customers are dealt with in an efficient manner
Titan Telecom have a dedicated complaints escalation process. Please visit our Code of Practice section for further details.
Sales and Marketing Code of Practice and Ofcom General Conditions
Titan Telecom has a Sales and Marketing Code of Practice which is available to download
here.
Titan Telecom also comply with the Ofcom General Conditions. Sales activity is covered by
General Condition 24 which can be found here.